TMS Packaging is a company that is dedicated to helping your business improve its processes and reduce its carbon footprint. With over 10 years of experience in the packaging supply industry, we have developed a vast catalog of packaging products and services that are tailored to suit the needs of your business.

Our team at TMS Packaging understands that every business is unique and may have specific questions or concerns when it comes to improving their processes. That's why we offer excellent customer service and support. If you have any questions or need assistance, our knowledgeable team is ready to provide answers and guidance.

What type of packaging products does TMS Packaging offer?
We offer a variety of packaging products such as carton boxes, shrink films, bubble wraps, packaging tapes, mailer bags, labels, wrapping materials and much more.

Do you offer customised packaging products?
Yes, we offer customised solutions to meet the unique needs of your business. Whether it’s a specific size, shape, colour or print, our team can work with you to design and create packaging products that fit your requirements. Please call or email us for any customised products.

 Do you provide eco-friendly packaging options?
Yes, we offer various eco-friendly packaging products made from recycled and/or sustainable materials. We are committed to helping your business reduce its carbon footprint.

How do I place an order?
You can easily place your order through our Shopify website. Simply select the products you need, add them to your cart, and checkout. If you need help with your order, our customer service team can always assist.

How do I make an order if I am an existing TMS packaging account holder?
To begin, you only need to select the products you require from our extensive range. Whether it's office supplies, stretch films, or even cleaning supplies we have it all conveniently categorised on our website. Once you've chosen the needed items, simply add them to your cart.

Next, we kindly request that you add a note to your order providing us with your business name and TMS account number. This information helps us ensure smooth delivery and accurate invoicing for your purchases.

Once you have completed these steps, click on the checkout button. Here comes the best part – in the payment selection section, choose "customer account." By selecting this option, our accounts team will generate an invoice based on your agreed-upon terms with us. If you have any questions, please contact us.

What is the average delivery time?
Delivery times can vary based on the product and quantity of your order. However, we strive to ensure all orders are delivered within 7-10 working days.

What are your shipping policies?
We offer nationwide shipping. Shipping costs are calculated based on the weight and size of your order. Please check our website for detailed shipping policies.

What is your return policy?
We aim to ensure complete customer satisfaction. If for any reason you're not satisfied with your purchase, please contact us within 14 days of receiving your order for return instructions.

How can TMS Packaging help my business improve its processes?
We provide a range of services to help your business become more efficient. This includes advice on optimising packaging strategies, assistance with warehouse and supply chain management, and provision of high-quality and cost-effective packaging materials.

How do I contact customer service?
You can reach our customer service team via phone, email, or through the contact form on our website. We aim to respond to all queries as soon as possible.