Privacy Policy

COLLECTION OF YOUR INFORMATION:
We may collect and hold on to your personal information where necessary for us to provide you with the best service.

Information that we might ask from you includes full name, email address, contact number & address.

There are a few ways that TMS Packaging collects information from you:

  • Signing up to our website mailing list
  • Entering your email address when you sign up to our mailing list
  • When you have contacted us via email, we keep the correspondence for our own record
  • When you have placed an order with us, we need your full name and address to be able to process your transaction


WHY WE COLLECT YOUR INFORMATION:
We collect your information to help provide you with the best service and to better understand what you are looking for. We will use your personal information to:
- Send you emails about new products, sales, information about the business that may interest you, this information will only be sent to you if you have opted-in to receive an email.
- Help analyse our target audience and learn the interest and needs of our customers. This will help TMS Packaging improve in products and customer support
- Providing you with information about other services that we provide that could be an interest for you

CONTACT HISTORY:
When you have contacted us via email, phone, or social media a ticket will be created in our ESS center to ensure all inquiries are responded to and actioned in a timely manner. 

PURCHASE HISTORY & SAVED ITEMS:
Your purchase history & saved items are stored within your customer account when created. The purchase history is stored to help customers look up orders and purchases that you have made in the past, this will help re-ordering items a lot faster. When items are saved this is stored and can be added to the shopping cart or saved to purchase for a later date.

CHECKOUT INFORMATION:
All information provided in the checkout section is kept confidential. You do have the option to save your address & personal information for future faster checkout. We use your personal information in the checkout section to help you receive your order and to send purchase order confirmation directly to your email address.

 

UNSUBSCRIBE:
If you have joined our mailing system where you receive marketing/promotional information about new products, sales, etc. and you are no longer interested in receiving this email you can click the opt-out or unsubscribe button at the bottom of any email that you receive. If you have any issues doing so, please contact orders@tmspackaging.com.au and we will be happy to assist you.

CONTACT US:
If you require any further assistance or have any questions regarding our Privacy Policy or how we handle your personal information. Please don’t hesitate to contact us on 1300 867 000 or email us on orders@tmspackaging.com.au.

TMS Ingleburn NSW
3A, 39 Stennett Road, Ingleburn, NSW, 2565

TMS Truganina VIC
10 Dunmore Drive, Truganina, VIC, 3029

TMS Parkinson QLD
39 Resource Street, Parkinson, QLD, 4115

TMS Maddington WA
2 Clifford Street, Maddington, WA, 6109

TMS Unley SA
169 Unley Road, Unley SA, 5061